home print logo sport print logo museums print logo libraries print logo events print logo arts print logo concert print logo young glasgow print logo communities print logo

Terms and Conditions

Payment

Our checkout is now powered by WORLDPAY for your added convenience, security and privacy. You can order and pay online by Visa, Diners, Visa Electron, MasterCard, American Express, JCB, and UK based Maestro and Solo cards. WORLDPAY will process your payment card details in order to complete any purchase that you make through the Glasgow Life Shop website. When you place an order, WORLDPAY offer to retain your payment card details for your convenience to save you having to re-enter these details on a future occasion. However, if you prefer that WORLDPAY do not maintain these details, you can go to 'My Account', click on 'Edit or delete a credit card' and delete any card information that WORLDPAY holds about you.

If you would like order over the phone or use another form payment than card, please call our Customer Services team on 0141 276 0969, and they will be able to direct you to the appropriate shop to process your order. Telephone orders are processed by our PCI compliant payment gateway and no records are kept by Glasgow Life or Culture & Sport Trading CIC. All Telephone Orders must be delivered out once payment has been processed.


Product Descriptions and Availability

Every care has been taken to ensure accuracy of description, images, specifications, colour and price of all products. However, we reserve the right to change, amend or withdraw any product on the site without prior notice being given. Sizes are offered as a guide only. Please be aware that handmade items are subject to variations in size, colour and shape owing to the unique nature of the product.

All items are offered subject to availability. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods. Prices include tax, if applicable. Postage and packing is an additional charge, for details please see our website for information regarding current charges & delivery options.


Glasgow Life Guarantee

If you are not entirely satisfied with any item you receive, or it has been damaged in transit, please return it to us (in its original packaging and with all relevant documentation) within 28 days. We regret that earrings for pierced ears cannot be returned, for hygiene reasons.

Any refunds granted will be credited to the Debit or Credit Card used at the time of order processing. Once we receive the item(s), we will issue a refund or replacement(s), whichever is requested and depending upon availability. Refunds will be issued within 14 days of receipt of the returned goods. If you fail to return goods at your expense, Glasgow Life and Culture & Sport Trading CIC reserve the right to charge the direct costs for their recovery and may offset that amount against any refund due.

We cannot accept responsibility for goods while in transit. We recommend that you ask for proof of postage when returning any item(s).

If you would like further information regarding the products or delivery options, please telephone our Customer Services team on 0141 287 0969 alternatively email shop@glasgowlife.org.uk. Please note our opening hours are Monday to Friday 9:00-17:00 GMT.


Returns

While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To return for a full refund including the standard delivery charges, we ask you follow the instructions set out below.

You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email shop@glasgowlife.org.uk or write to us at Glasgow Life Retail, The Turret, Kelvingrove Art Gallery & Museum, Argyll St, Glasgow, G3 8AG, Scotland, UK.

You must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods). We will then refund your purchase within 14 days of receiving the returned goods or proof that the order has been returned, whichever is earlier. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Customers are responsible for the return postage charges and this cost will not be included in any refund given.

Exchanges

We are currently unable to offer exchanges for items ordered via our online shop. If you would like to return any item(s) you have received please follow the steps out-lined above.

Glasgow Life Logo
CONTACT US